Privacy Policy
PRIVACY POLICY
Lean Fresh Kitchen Website: leanfreshkitchen.com Email: admin@leanfreshkitchen.com Contact: +971 52 458 4060 Last Updated: 10 Oct 2025
1. Introduction
This Privacy Policy explains how Lean Fresh Kitchen (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects personal data when you use our website, subscribe to our meal plans, or interact with our services.
We are committed to protecting your privacy and handling your personal data in accordance with the UAE Personal Data Protection Law (PDPL) and applicable regulations.
By using our services, you agree to the practices described in this Privacy Policy.
2. Personal Data We Collect
We may collect the following categories of personal data:
2.1 Identification & Contact Information
Full name
Email address
Mobile number
Delivery address
Billing address
2.2 Account Information
Username and encrypted password
Subscription details
Communication preferences
2.3 Order & Payment Information
Order history
Subscription type and duration
Payment status
Limited card identifiers (e.g., last 4 digits) We do NOT store or process full card numbers or CVV codes.
2.4 Delivery Information
Delivery instructions
Building access details
Preferred delivery time slots
2.5 Health & Dietary Information
Provided voluntarily by you:
Allergies
Dietary restrictions
Meal preferences
Fitness or nutrition goals
2.6 Technical & Usage Data
IP address
Device type
Browser information
Website/app usage statistics
Cookies and tracking data
2.7 Communication Records
WhatsApp messages
Emails
Customer support interactions
Feedback and complaints
3. How We Use Your Personal Data
We process your personal data for the following purposes:
3.1 To Provide and Manage Your Subscription
Creating and managing your account
Preparing and delivering meals
Processing payments and refunds
Sending order confirmations and updates
3.2 To Personalize Your Meal Plan
Adjusting meals based on allergies, preferences, or goals
Improving menu options and nutritional offerings
3.3 For Customer Support
Responding to inquiries
Handling complaints
Providing service updates
3.4 For Marketing & Communication
Sending promotions, offers, and newsletters
Notifying you about new plans or menu updates You may opt out at any time.
3.5 For Analytics & Service Improvement
Monitoring website/app performance
Improving user experience
Enhancing operational efficiency
3.6 For Legal & Security Purposes
Fraud prevention
Compliance with UAE laws
Protecting our rights and customers
4. Sharing of Personal Data
We may share your data with:
4.1 Third‑Party Delivery Partners
To deliver your meals efficiently.
4.2 Payment Processors
For secure payment handling. We do not store full card details.
4.3 IT & Cloud Service Providers
For hosting, data storage, and system security.
4.4 Marketing & Communication Tools
For sending SMS, WhatsApp, email, and promotional messages.
4.5 Government Authorities
Where required by UAE law or legal process.
We do not sell your personal data to third parties.
5. International Data Transfers
Some service providers may operate outside the UAE. Where data is transferred internationally, we ensure compliance with PDPL requirements and apply appropriate safeguards.
6. Data Retention
We retain personal data only as long as necessary for:
Providing services
Legal and accounting obligations
Resolving disputes
Maintaining business records
When no longer required, data is securely deleted or anonymized.
7. Your Rights Under UAE PDPL
You may exercise the following rights:
Access your personal data
Correct inaccurate information
Request deletion of your data (where legally permissible)
Withdraw consent for marketing or health‑related data
Object to certain types of processing
Request data portability
To exercise your rights, contact us at admin@leanfreshkitchen.com.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable website functionality
Improve user experience
Analyze website traffic
Support marketing activities
You may manage cookies through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Encrypted data transmission
Secure servers and firewalls
Restricted access controls
Regular system monitoring
Despite these measures, no system is completely secure. Please keep your account credentials confidential.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us for immediate deletion.
11. Links to Third‑Party Websites
Our website may contain links to external sites. We are not responsible for their privacy practices or content.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Information
For questions, concerns, or data requests, contact us at:
Lean Fresh Kitchen Email: admin@leanfreshkitchen.com Phone/WhatsApp: +971 52 458 4060 Website: leanfreshkitchen.com