Terms & Conditions

Lean Fresh Kitchen 
Website: leanfreshkitchen.com 
Email: admin@leanfreshkitchen.com 
Contact: +971 52 458 4060

 

 

1. General

By subscribing to any meal plan from Lean Fresh Kitchen, you agree to the following Terms & Conditions. These terms apply to all users across the UAE and govern the purchase, delivery, and use of our meal services.

 

2. Payments & Refund Policy

• All payments must be made in advance to activate your subscription.
• Refunds apply only to undelivered days and are subject to a 20% cancellation fee.
• Refunds are processed within 15 working days and can only be transferred to the subscriber’s own personal bank account.
  • Refunds cannot be issued to friends’, family members’, or third‑party accounts.
• Refund requests are accepted only for issues directly related to:
  • Meal quality
  • Delivery service
• All refund requests are subject to final approval by higher management.
• No refunds are provided for:
  • Change of mind
  • Personal schedule changes
  • Failure to pause/skip meals within the required timeframe
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3. Cooler Bag Deposit

• A refundable AED 100 cooler bag deposit applies to all new subscribers.
• The deposit is forfeited after 6 months of inactivity on the customer’s account.
• Lost or damaged bags may incur additional charges.
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4. Subscription Pause, Resume & Skips

• Subscribers may pause their plan for a maximum of:
  • 15 calendar days per subscription cycle
  • 30 Islamic days during Ramadan
• To skip or resume a meal, you must inform us 1 day before by 12 PM.
  • If not informed on time, the day will be counted as delivered.
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5. Delivery Policy

• We use third‑party delivery partners. Lean Fresh Kitchen is not responsible for:
  • Delays
  • Misconduct
  • Damage caused by delivery personnel
• Each area/district has predefined delivery slots. Meals will be delivered within those time windows.
• To change your delivery address, you must inform us 1 day before by 3 PM.
  • If not informed on time, the meal will be delivered to the previous address.
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6. Food Safety & Consumption

• We prepare meals fresh daily and do not use frozen or stored ingredients.
• For best quality and safety, meals should be consumed on the same day of delivery.
• Once delivered to your doorstep, Lean Fresh Kitchen is not responsible for:
  • Spoilage due to temperature exposure
  • Delayed collection
  • Improper storage by the customer
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7. Health, Allergies & Medical Disclaimer

• Lean Fresh Kitchen is not a medical service and does not provide medical, nutritional, or dietary advice.
• If you have any medical condition, allergy, or dietary restriction, you must consult your doctor, dietitian, or nutritionist before subscribing.
• We are not liable for:
  • Allergic reactions
  • Medical complications
  • Legal or financial losses arising from meal consumption
• Cross‑contamination may occur despite best practices.
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8. Customer Responsibilities

Subscribers are responsible for:

• Providing accurate personal and delivery information
• Collecting meals promptly after delivery
• Informing us of any changes within the required cut‑off times
• Returning cooler bags in good condition
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9. Service Modifications

Lean Fresh Kitchen reserves the right to:

• Modify menu items
• Adjust pricing due to market conditions
• Update delivery schedules
• Change these Terms & Conditions at any time
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10. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be resolved under UAE jurisdiction.